clients are lost when a ticket is pending validation, but ther version is not yet published. they think the ticket requires their attention, but there is nothing to validate yet since the version is still in development. a solution would be to insert a state "done/fixed" between open and "validation pending". when a version gets published, all the tickets would move from "fixed/done" to "validation pending". | |
| priority | normal |
|---|---|
| type | enhancement |
| done in | 1.3.1 |
| load | 0.200 |
| load left | 0.000 |
Comments
+1
IMO, except some missing transitions, the most important problem is the fancy names of the states that trouble users. But there is nowadays some semantic research about forge ontology¹ and it can be a first step to reuse their terminology (especially the state names) for our generic cube.
¹ http://www.ifi.uzh.ch/ddis/evoont.html or http://code.google.com/p/baetle/wiki/Bugtrackers2baetleMappings
IMO, except some missing transitions, the most important problem is the fancy names of the states that trouble users. But there is nowadays some semantic research about forge ontology¹ and it can be a first step to reuse their terminology (especially the state names) for our generic cube.
¹ http://www.ifi.uzh.ch/ddis/evoont.html or http://code.google.com/p/baetle/wiki/Bugtrackers2baetleMappings